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  • People Needing Support
  • Friends/Family Needing Support
  • South Western Sydney Mental Health Directory
  • A South Western Sydney Mental Health Resource

    People Needing Support

    Emergency Or Crisis


    Click on any of the buttons below to view more information

    NSW Mental Health Line (24/7)

    1800 011 511

    The Mental Health Line is staffed by mental health professionals.  This state-wide helpline provides 24 hour telephone triage assessment and referral services and gives people access to expert mental health advice and support for people dealing with a mental health problem. Where appropriate they can put you in contact with the local mental health crisis or acute care team. The Mental Health Line also provides advice about clinical symptoms and local treatment options for health and care service providers, such as general practitioners, police and ambulance officers.

    Lifeline (24/7)

    13 11 14

    Lifeline is a national charity that provides 24/7 crisis support and suicide prevention services.

    People call Lifeline talk about:

    • Suicidal thoughts or attempts
    • Personal crisis
    • Anxiety
    • Depression
    • Loneliness
    • Abuse and trauma
    • Stresses from work, family or society
    • Self-help information for friends and family

    Anyone across Australia experiencing a personal crisis or thinking about suicide or self-harm can contact Lifeline for support.

    (Reference: Lifeline) 

    For more information see: Lifeline

    The Beyond Blue Support Service (24/7)

    1300 22 4636

    The Beyond Blue Support Service provides:

    • 24/7  telephone counselling
    • Online Chat (3pm – midnight)
    • Email support
    • Online forums

    For more information see: Beyond Blue 

    Kids Helpline (24/7)

    1800 55 1800

    The Kids Helpline is a free, 24 hour counselling service for young people aged 5-25 years.

    If you’re not sure about talking to someone on the phone, or can’t get to a phone,
    you can chat with the Kids Helpline by Email or WebChat.

    (Reference: Kids Helpline)

    For more information see: Kids Helpline

    The Butterfly National Helpline 1800 ED HOPE (8am - midnight)

    1800 33 4673

    The Butterfly National Helpline 1800 ED HOPE, is a free and confidential service for anyone in Australia, providing information, counselling and treatment referral for eating disorders, disordered eating, body image and related issues (open 8am – midnight).

    Our counsellors are professionally-trained and experienced in supporting those affected by an eating disorder – the individual experiencing, their carers and families, and their friends. We provide information, support and guidance on treatment options as well as referral pathways.  We also provide information to health and other professionals.

    (Reference: The Butterfly Foundation) 

    For more information see: The Butterfly Foundation

    QLife (3pm - midnight)

    1800 184 527

    QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

    QLife services are free and include both telephone and webchat support (3pm – midnight), delivered by trained LGBTI community members across the country. Our services are for LGBTI individuals, their friends and families, and health professionals in Australia.

    (Reference: QLife) 

    For more information see: Qlife

    Link2Home (24/7)

    1800 152 152

    Link2home is the information and referral telephone service for people who are homeless or at risk of becoming homeless across NSW.

    Link2home works in partnership with homelessness services across NSW and can refer you to services that can assist and support you.

    The Link2home telephone service is available 24 hours a day, 7 days a week, every day of the year

    (Reference: Communities & Justice)

    For more information see: Link2Home

    1800RESPECT (24/7)

    1800 737 732

    1800RESPECT nationwide 24 hour telephone service that provides information, counselling and support to people impacted by sexual assault, domestic or family violence and abuse

    When you contact 1800RESPECT, you will talk to a trained counsellor who will listen and support you in what feels right for you and your situation.

    1800RESPECT is a counselling, information and referral service for all Australians, including:

    • People who don’t speak English
    • People who find it easier to speak through an interpreter or translator
    • People who are blind or vision impaired
    • People who are deaf or hearing impaired
    • People who don’t speak or have difficulty with speech

    (Reference: 1800RESPECT)

    For more information see: 1800RESPECT

    NSW Domestic Violence Line (24/7)

    1800 65 64 63

    The Domestic Violence Line is a 24/7 statewide free helpline that provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

    For more information see: Domestic Violence Line


    Sands - National Support Line (24/7)

    1300 072 637

    Sands provides support to anyone affected by the death of a baby. The Sands helpline is available 24/7.

    (Reference: Sands)

    For more information see: Sands – National Support Line

    Alcohol Drug Information Service (ADIS) NSW (24/7)

    1800 250 015

    Australian Drug Information Service (ADIS) is a state-wide 24 hour, support, information, counselling and referral service for people who are having issues with alcohol or other drugs, concerned about someone else’s alcohol or other drug use, or just have general questions about alcohol or other drugs.

    (Reference: ADIS)

    For more information see: ADIS

    MensLine Australia (24/7)

    1300 78 99 78

    MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.

    MensLine Australia provides:

    • A safe and private place to talk about concerns
    • Confidential, anonymous and non-judgmental support
    • Coaching and practical strategies for managing personal relationship concerns
    • Relevant information and links to other appropriate services and programs as required
    • Callers have access to 24-hour support, anywhere anytime.

    (Reference: MensLine Australia) 

    For more information see: MensLine Australia

    Need an Interpreter? (24/7)

    13 14 50

    The Translating and Interpreting Service (TIS National) is a 24/7 immediate phone interpreting service for people who do not speak English (cost of a local call).

    TIS Provides:

    • Immediate phone interpreting.
    • Aboriginal and Torres Strait Islander automated voice-prompted immediate phone interpreting.
    • Pre-booked phone interpreting.
    • On-site interpreting.
    • Illegal Maritime Arrival (IMA) interpreting.

    (Reference: TIS National)

    For more information see: TIS National