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NSW Mental Health Line (24/7)
The Mental Health Line is staffed by mental health professionals. This state-wide helpline provides 24 hour telephone triage assessment and referral services and gives people access to expert mental health advice and support for people dealing with a mental health problem. Where appropriate they can put you in contact with the local mental health crisis or acute care team. The Mental Health Line also provides advice about clinical symptoms and local treatment options for health and care service providers, such as general practitioners, police and ambulance officers.
Lifeline is a national charity that provides 24/7 crisis support and suicide prevention services.
People call Lifeline talk about:
- Suicidal thoughts or attempts
- Personal crisis
- Abuse and trauma
- Stresses from work, family or society
- Self-help information for friends and family
Anyone across Australia experiencing a personal crisis or thinking about suicide or self-harm can contact Lifeline for support.
For more information see: Lifeline
The Beyond Blue Support Service (24/7)
The Beyond Blue Support Service provides:
- 24/7 telephone counselling
- Online Chat (3pm – midnight)
- Email support
- Online forums
For more information see: Beyond Blue
Kids Helpline (24/7)
The Butterfly National Helpline 1800 ED HOPE (8am - midnight)
The Butterfly National Helpline 1800 ED HOPE, is a free and confidential service for anyone in Australia, providing information, counselling and treatment referral for eating disorders, disordered eating, body image and related issues (open 8am – midnight).
Our counsellors are professionally-trained and experienced in supporting those affected by an eating disorder – the individual experiencing, their carers and families, and their friends. We provide information, support and guidance on treatment options as well as referral pathways. We also provide information to health and other professionals.
(Reference: The Butterfly Foundation)
For more information see: The Butterfly Foundation
QLife (3pm - midnight)
QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.
QLife services are free and include both telephone and webchat support (3pm – midnight), delivered by trained LGBTI community members across the country. Our services are for LGBTI individuals, their friends and families, and health professionals in Australia.
For more information see: Qlife
Link2home is the information and referral telephone service for people who are homeless or at risk of becoming homeless across NSW.
Link2home works in partnership with homelessness services across NSW and can refer you to services that can assist and support you.
The Link2home telephone service is available 24 hours a day, 7 days a week, every day of the year
(Reference: Communities & Justice)
For more information see: Link2Home
1800RESPECT nationwide 24 hour telephone service that provides information, counselling and support to people impacted by sexual assault, domestic or family violence and abuse
When you contact 1800RESPECT, you will talk to a trained counsellor who will listen and support you in what feels right for you and your situation.
1800RESPECT is a counselling, information and referral service for all Australians, including:
- People who don’t speak English
- People who find it easier to speak through an interpreter or translator
- People who are blind or vision impaired
- People who are deaf or hearing impaired
- People who don’t speak or have difficulty with speech
For more information see: 1800RESPECT
NSW Domestic Violence Line (24/7)
The Domestic Violence Line is a 24/7 statewide free helpline that provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.
For more information see: Domestic Violence Line
Sands - National Support Line (24/7)
Sands provides support to anyone affected by the death of a baby. The Sands helpline is available 24/7.
For more information see: Sands – National Support Line
Alcohol Drug Information Service (ADIS) NSW (24/7)
Australian Drug Information Service (ADIS) is a state-wide 24 hour, support, information, counselling and referral service for people who are having issues with alcohol or other drugs, concerned about someone else’s alcohol or other drug use, or just have general questions about alcohol or other drugs.
For more information see: ADIS
MensLine Australia (24/7)
MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.
MensLine Australia provides:
- A safe and private place to talk about concerns
- Confidential, anonymous and non-judgmental support
- Coaching and practical strategies for managing personal relationship concerns
- Relevant information and links to other appropriate services and programs as required
- Callers have access to 24-hour support, anywhere anytime.
(Reference: MensLine Australia)
For more information see: MensLine Australia
Need an Interpreter? (24/7)
The Translating and Interpreting Service (TIS National) is a 24/7 immediate phone interpreting service for people who do not speak English (cost of a local call).
- Immediate phone interpreting.
- Aboriginal and Torres Strait Islander automated voice-prompted immediate phone interpreting.
- Pre-booked phone interpreting.
- On-site interpreting.
- Illegal Maritime Arrival (IMA) interpreting.
(Reference: TIS National)
For more information see: TIS National