24 Hour Help Lines
Click on any of the buttons below to view more information
NSW Mental Health Line
The Mental Health Line is staffed by mental health professionals. This state-wide helpline provides 24 hour telephone triage assessment and referral services and gives people access to expert mental health advice and support for people dealing with a mental health problem. Where appropriate they can put you in contact with the local mental health crisis or acute care team. The Mental Health Line also provides advice about clinical symptoms and local treatment options for health and care service providers, such as general practitioners, police and ambulance officers.
Lifeline is a national charity that provides 24/7 crisis support and suicide prevention services.
People call Lifeline talk about:
- Suicidal thoughts or attempts
- Personal crisis
- Abuse and trauma
- Stresses from work, family or society
- Self-help information for friends and family
Anyone across Australia experiencing a personal crisis or thinking about suicide or self-harm can contact Lifeline for support.
For more information see: Lifeline
Suicide Prevention Call Back Service
The Suicide Call Back Service is a 24-hour, nationwide service that provides telephone and online counselling to people 15 years and over who fit one of the following categories:
- People who are suicidal
- People caring for someone who is suicidal
- People bereaved by suicide
- Health professionals supporting people affected by suicide.
The Suicide Call Back Service is especially suited to people who are geographically or emotionally isolated.
The Suicide Call Back Service provides immediate telephone counselling and support in a crisis. Additionally, the service can provide up to six further telephone counselling sessions with the same counsellor scheduled at times best suited to your needs.
(Reference: Suicide Call Back Service)
For more information see: Suicide Call Back Service
The beyondblue Support Service
beyondblue provide a 24/7 telephone service to listen, provide information and advice, and point you in the right direction so you can seek further support for the cost of a local call (could be more from mobiles).
Help for people who are deaf or hard of hearing
People who are deaf or have a hearing or speech impairment can contact us by phone using the National Relay Service.
Help for people for whom English is not their first language
People who do not use English as their first language can get free translation support from the Translating and Interpreting Service (TIS National).*
For more information see: beyondblue
Link2home is the information and referral telephone service for people who are homeless or at risk of becoming homeless across NSW.
Link2home works in partnership with homelessness services across NSW and can refer you to services that can assist and support you.
The Link2home telephone service is available 24 hours a day, 7 days a week, every day of the year
(Reference: Family and Community Services: Housing)
For more information see: Link2home
1800RESPECT nationwide 24 hour telephone service that provides information, counselling and support to people impacted by sexual assault, domestic or family violence and abuse
When you contact 1800RESPECT, you will talk to a trained counsellor who will listen and support you in what feels right for you and your situation.
1800RESPECT is a counselling, information and referral service for all Australians, including:
- People who don’t speak English
- People who find it easier to speak through an interpreter or translator
- People who are blind or vision impaired
- People who are deaf or hearing impaired
- People who don’t speak or have difficulty with speech
For more information see: 1800RESPECT
NSW Domestic Violence Line
The Domestic Violence Line is a 24/7 statewide free helpline that provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.
For more information see: NSW Government – Domestic Violence
NSW Rape Crisis Centre
NSW Rape Crisis is a 24/7 telephone and online crisis counselling service for anyone in Australia who has experienced or is at risk of sexual violence, family or domestic violence and their non offending supporters.
The service is staffed by experienced and qualified trauma counsellors, who can assist with:
- Understanding and managing the immediate and ongoing impacts of experiencing sexual assault,
- Achieving safety,
- Making decisions about what to do, and
- Information about Police, accessing counselling, accommodation, legal and other services in the local area
(Reference: NSW Rape Crisis)
For more information see: NSW Rape Crisis
Sands - National Support Line
Sands provides support to anyone affected by the death of a baby. The Sands helpline is available 24 hours a day, 365 days a year.
For more information see: Sands – National Support Line
Alcohol Drug Information Service (ADIS) NSW
Australian Drug Information Service (ADIS) is a state-wide 24 hour, support, information, counselling and referral service for people who are having issues with alcohol or other drugs, concerned about someone else’s alcohol or other drug use, or just have general questions about alcohol or other drugs.
For more information see: ADIS
Family Drug Support (FDS) Australia
Family Drug Support (FDS) Australia provides 24 hour national telephone information, referral, support to family and friends of persons who are drug and/or alcohol dependent
(Reference: FDS Australia)
For more information see: FDS Australia
MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.
MensLine Australia provides:
- A safe and private place to talk about concerns
- Confidential, anonymous and non-judgmental support
- Coaching and practical strategies for managing personal relationship concerns
- Relevant information and links to other appropriate services and programs as required
- Callers have access to 24-hour support, anywhere anytime.
(Reference: MensLine Australia)
For more information see: MensLine Australia
Kids Help Line
Need an Interpreter?
The Translating and Interpreting Service (TIS National) is a 24/7 immediate phone interpreting service for people who do not speak English (cost of a local call).
- Immediate phone interpreting.
- Aboriginal and Torres Strait Islander automated voice-prompted immediate phone interpreting.
- Pre-booked phone interpreting.
- On-site interpreting.
- Illegal Maritime Arrival (IMA) interpreting.
(Reference: TIS National)
For more information see: TIS National